pku9 Privacy Policy

1 Scope of Data Collection

pku9 collects the following types of information from users in order to operate its services smoothly:

1.1 Directly Collected Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladeshi National ID or passport details (when identity verification is required)
• Current address
• Financial transaction information — such as bKash, Nagad, Rocket, or bank account details (for deposit and withdrawal processing only)

1.2 Automatically Collected Information

• IP address and device identifier
• Browser type and operating system
• Website access time and session duration
• Page navigation and usage patterns
• Information obtained from cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may use trusted third-party services for identity verification or fraud prevention purposes. Only the necessary information is exchanged in such cases, and those third parties follow the same privacy standards as this Policy.

2 Purpose of Data Use

Information collected by pku9 is used for the following specific purposes:

• Completing account registration and verification
• Processing financial transactions (deposits and withdrawals)
• Ensuring platform security and fraud prevention
• Personalising services to improve the user experience
• Preventing access by those under 21 years of age and ensuring responsible gaming
• Meeting legal and regulatory requirements
• Providing customer support
• Identifying and resolving technical issues
• Sending legitimate communications such as important notices or notifications of policy changes

3 Legal Basis for Data Processing

pku9 follows the legal bases below when processing user information:

• Contractual necessity: Processing information is required in order to provide services and manage accounts.
• Legal obligation: Certain information must be retained in order to comply with applicable laws and regulations.
• Legitimate interests: Information is used for fraud prevention, platform security, and improving the quality of services.
• Consent: For marketing communications, information is used on the basis of the user's explicit consent.

4 Data Security Measures

pku9 employs industry-standard technical and organisational measures to protect your information:

4.1 Technical Security

• SSL/TLS encryption used for all data transmission
• High-grade encryption for permanent storage of sensitive information
• Secure server infrastructure and firewall protection
• Regular security audits and vulnerability testing

4.2 Organisational Security

• Only authorised personnel may access sensitive information
• Privacy and data protection training is mandatory for all staff
• Data access is controlled on a minimum-necessity basis
• A rapid response procedure is in place for any data breach

5 Cookies & Tracking Technologies

Cookies and similar technologies are used on the pku9 website. Cookies are small data files stored in your browser that help identify you in subsequent sessions.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, store security tokens, and remember user preferences.

5.2 Analytics Cookies

These cookies help improve the quality of our services — for example, by analysing which pages are visited most and where errors occur. This information is generally collected in aggregated form.

5.3 Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling essential cookies may disrupt some important features of the website.

6 Sharing Information with Third Parties

pku9 may share information in the following limited circumstances:

• Payment processors: Financial information required to complete bKash, Nagad, Rocket, or bank transfer transactions is securely exchanged with the relevant payment processor.
• Identity verification services: Limited information may be shared with trusted service providers for account verification purposes.
• Legal authorities: Information may be provided to the relevant authorities in the event of a court order or legal obligation.
• Technology service providers: Information necessary for platform operations may be shared with hosting, cloud, or analytics service providers, but they operate under strict confidentiality agreements.

Outside of the circumstances above, pku9 does not disclose your information to any third party. In particular, we do not sell, rent, or transfer information to advertisers or marketing organisations.

7 Data Retention Period

pku9 retains user information only for as long as it is needed to fulfil the purpose for which it was collected, or for as long as retention is required by legal obligation.

• Active account data: Retained for as long as the account remains active.
• Transaction records: Financial transaction data is retained for a defined period in accordance with legal and regulatory requirements.
• Closed account data: Even after an account is closed, certain information may be retained for a defined period for fraud prevention and legal purposes.
• Log data: Server logs and technical data are generally retained for a short period.

8 User Rights

Subject to the terms of service and applicable law, as a pku9 user you have the following rights:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted (except for information required to fulfil legal obligations).
• Right to restrict processing: In certain cases you can request that processing of your information be suspended.
• Right to withdraw from marketing communications: You can request to stop receiving promotional communications at any time.
• Right to data portability: Where applicable, you can request to receive your information in a structured format.

To exercise any of the above rights, please contact our support team. We will verify your request and respond accordingly.

9 Protection of Minors

pku9 is strictly restricted to persons aged 21 and over. We do not knowingly collect information from any minor. If we are informed that a minor's information has been collected for any reason, we will immediately delete that information and close the relevant account.

Request for guardians: If your child has opened an account on pku9 without authorisation, please contact our support team immediately.

10 Response to a Security Breach

If a data security breach occurs and there is a possibility that your information has been affected, pku9 will take the following steps:

• Begin an internal investigation as quickly as possible after the incident is detected
• Notify affected users in a timely manner
• Take the necessary technical steps to limit the scope of the breach and reduce harm
• Notify the relevant authorities in accordance with applicable legal and regulatory requirements
• Strengthen preventive measures to avoid such incidents in the future

11 Policy Changes

pku9 reserves the right to amend or update this Privacy Policy from time to time. For significant changes:

• A public notice will be published on the website
• Registered users will be notified by email
• The date of the change will be clearly stated on this page

If you continue to use pku9 after any changes, you will be considered to have agreed to the revised Policy. We therefore recommend reviewing this page regularly.

12 Contact Us

If you have any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. We are active 24/7 and provide support in both Bengali and English.